Buyer Safety Centre

Security
Nawewee ensures you are protected using an array of safeguards and scrutinizing tools, including proprietary technology solutions.
Transparency
Nawewee makes it easy to learn about items and sellers before you place an order.

Support
Nawewee has positioned Customer Support teams working to keep you safe, attend to your questions, and resolve issues if they arise.

Trust and Safety Teams

In order to ensure that the integrity of Nawewee marketplace is, at all times,  protected, there is a dedicated and proactive trust and safety teams saddled with the core responsibility of constantly investigating, sanctioning, and preventing various types of inappropriate behavior.

Buyer Protection Program

We have in place Customer Security policy that guarantees 100% Protection for Buyers. You need not worry if you paid for an eligible item and your order fails to go as planned. We’ve got you completely covered.

Merchant Quality Assurance

To ensure that quality requirements are fulfilled and to impose confidence in buyers, we have in place a systematic quality management process used in monitoring, evaluating and determining whether a product or service meets quality standard.

Buyer Safety Algorithms

Nawewee has in place proprietary software algorithms which are constantly updated to always automatically monitor data for patterns, and quickly detect potential risks and violations.

Community Reporting

Our customers are encouraged to always feel free to quickly report any inappropriate or suspicious activity. To file a report please click here or email email info@nawewee.com.

N-Wallet Services

Nawewee puts into consideration safety of customer’s transactions. For that reason, we developed a revolutionary payment method,

called N-wallet in order to eliminate the need to enter sensitive credit/debit card details or Internet banking passwords. Also, payments made through N-Wallet are held in escrow until the transaction is satisfactorily completed. When you pay with N-Wallet we can instantly refund you if your order does not arrive, is damaged, or is substantially different from what was described.

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